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We’re committed to improving your experience with Great Northern. How? With big changes on board, at stations and behind the scenes.
We’re bringing staff out from behind the ticket window, making it easier to find someone when and where you need them.
Meet our station hosts
We’ve been working with accessibility groups to make sure our plans to modernise benefit everyone, especially those with accessibility needs.
Making travel easier for you
Ticketless travel hurts all our customers. We’re making changes to ticket gates at some of our stations to help manage the problem.
Making our service fair for everyone
See what we’re working on along your favourite routes.
Read about our plans for the future
We’ve launched the UK’s largest driver recruitment programme to help reduce staff shortages.
Find out more about our training programme
With the right combination of people and technology, we can offer you a more reliable service.
See what we're doing