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Meet the Manager

Questions, complaints or concerns about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Great Northern network.

Your chance to speak to our senior management team

Our core Meet the Manager sessions take place at London stations during the morning peak from 07:30 to 09:30 unless stated otherwise. In response to customer requests, we have also added some evening peak sessions which will take place from 16:30 to 18:30.

In 2019 we will also host Meet the Manager sessions at some of our outer stations, giving you a chance to have your say about issues affecting your local area. Dates will be published here when confirmed.

Upcoming sessions

Our next Meet the Manager session will be:


  • Hertford North station on Wednesday 5 June from 07:00 - 09:00
  • Royston station on Thursday 6 June from 07:00 - 09:00
  • Welwyn Garden City station on Wednesday 12 June from 07:00 - 09:00
  • Hitchin station on Thursday 13 June from 07:00 - 09:00
  • St Pancras station on Thursday 18 July from 07:30 - 09:30
  • King's Cross station on Thursday 7 November from 07:30 - 09:30

Recent feedback

Thank you to all of our passengers who took the time to speak with the senior team at King’s Cross 10th January 2019.

Feedback themes from the latest session is detailed below.

Our new COO and CEO were present alongside directors and managers from all areas of the business to meet our customers and answer their questions.

Winter Timetable - Great Northern services from 9 December 2018

The Winter Timetable was introduced on 9 Dec, with a Christmas and NY timetable in operation from 23rd Dec until 1 Jan.

The full benefits of the Winter timetable went live on Monday 07 January. This means we have now reinstated 200 additional weekday services on Thameslink and Great Northern routes. 30 reinstated services during the morning and evening peak and 170 services off-peak.

There were no changes to the existing Saturday and Sunday service in the Winter Timetable change, though this is expected in May 2019.

Further information is available on the Great Northern timetable page.

Industry compensation scheme

The final date for season ticket holder claims was extended and all customers now have until 31 January 2019 to make a claim.

Please note: Customers holding a range of ticket types, including Oyster, can claim.

Full details are available on our FAQs:

Class 717 Introduction

Many customers asked about the introduction of the class 717 trains, replacing class 313s in and out of Moorgate.

Further information on this rollout can be found on our dedicated page.