Making rail accessible
Learn more about how we’re ensuring equality of service to our elderly and disabled passengers.
How to book assistance
We recommend you let us know 24 hours before you plan to travel so we can be on hand to help.
We can also work with other rail companies to make sure you make it to your destination comfortably, book assistance now.
Need to travel sooner?
We’ll do everything we can to help.
Give us a call:
Telephone 0800 058 2844
Textphone 0800 138 1018
SMS Text*: 07860 034 269
Our assisted travel helpline is open every day from 7.00am to 10.00pm, except on Christmas Day.
You can also email us at email@example.com
* SMS text service available at following times Monday to Friday – 7am to 8pm, Saturday – 7am – 3:30pm, Sunday – 8am to 4:30pm for queries. Please use other options for bookings and more complex queries.
Buying your ticket
We’re happy to help you plan your journey.
If you want to book your train ticket in advance, call our assisted travel team at least 7 days in before you’d like to travel.
If you have a Disabled Persons Railcard, you can get 1/3 off most rail fares throughout the UK. If you're travelling with a companion, they’ll enjoy the same discount.
Learn more about the Disabled Persons Railcard.
Once you’ve arrived
We’re here to help you aboard.
Try to get to the station around 20 minutes before your train is due to leave so we’ve got plenty of time to help you get on board. When you arrive tell a member of station staff that you’ve booked assisted travel and they’ll take it from there.
If you weren’t able to book assisted travel in advance don’t worry; we’ll still try to help but it may take us a little longer to arrange for someone to assist you.
To learn more about our station facilities before you travel, check our station accessibility information.